Delete your account & data
AugStudy · account and data deletion
Fastest way: delete it yourself in the app
Open AugStudy → Settings → Delete Account. This permanently and immediately deletes your account and data. No email needed.
Delete only some of your data (keep your account)
You do not have to delete your whole account to remove data:
- Delete a deck: open any deck in AugStudy and tap Delete. Its cards, notes, and uploaded files are removed immediately.
- Edit or clear your profile: change your display name, username, or avatar in Settings → Edit Profile.
- Ask us to remove specific data: email support@augstudy.ca from the address on your account, describing what you would like removed. We do it within 30 days.
Cannot access the app?
Send us a deletion request and we will remove your account within 30 days. The request must come from the email address on your account; we verify that before deleting anything, so that nobody can delete an account that is not theirs. Enter your account email below, then tap the button to open a pre-filled email.
Request account deletion →Or email us directly at support@augstudy.ca.
What gets deleted
Deleting your account permanently removes:
- Your login and profile (email, username, display name, avatar)
- Your decks, cards, notes, and uploaded files, including decks you shared to a group or classroom
- Your study progress: XP, streaks, gems, hearts, pets, badges, quests and event progress
- Your social data: friends, group and classroom memberships, reactions, reports, and your place on leaderboards
- Your notifications, study plans, and device tokens
Two things stay, because they are not yours alone: copies of your public decks that other students made before you left stay with them, without your name; and payment records stay with Stripe or Apple for as long as tax and accounting law requires. This cannot be undone. An active AugSuper subscription must be cancelled separately, through the App Store if you subscribed in the app, or on the website if you subscribed there.
What we keep, and for how long
When you delete your account, your profile, study content, progress, and social data are removed from our live database right away. Copies in our database provider’s backups expire within 30 days. Error reports at our error-reporting provider, which carry your user ID and no content, expire within 90 days. After that we retain nothing about you except what the law requires us to keep. We do not keep a shadow copy of a deleted account.
See our Privacy Policy for how we handle your data.